At Apollo Group TV, we strive for utmost customer satisfaction. However, we understand that circumstances may arise where a refund is necessary. Below, we outline our refund policy to ensure transparency and clarity for our valued customers:
1. **Refund Eligibility**:
– We offer a complete refund within 7 days of the original purchase if you are dissatisfied with your purchase or encounter an issue that renders our system unusable and cannot be resolved by our support team.
– We believe in standing behind our product entirely, but acknowledge that it may not meet every individual’s needs consistently.
2. **Technical Support**:
– Before requesting a refund due to technical issues, we request that you allow us the opportunity to assist you adequately. If we are unable to resolve the issue, a refund will be provided.
– Please contact our support team before initiating a refund request for technical issues.
3. **Refund Process**:
– Refunds are only applicable within 7 days of the purchase date. Requests made beyond this period cannot be processed.
– For credit card payments, refunds are typically processed within 20 business days. However, in some cases, it may take up to 90 days for the funds to be returned to your account.
4. **Refund Requests**:
– You may request a refund for any purchase on apollogrouptv4k.org for any reason within 7 days of purchase.
– Refunds will be issued promptly upon approval, usually within 24 hours, and will be credited to the original payment method used for the purchase.
5. **Refund Conditions**:
– Full refunds are granted only for purchases made within 7 days. Refund requests beyond this period will be processed partially based on the duration of subscription usage.
– Our support team will communicate with users in all refund cases.
6. **Non-Refundable Situations**:
– Refunds or partial refunds may not be possible in the following scenarios:
– Customer dissatisfaction with channel line-up or performance. We recommend testing before purchasing subscriptions.
– Inability to set up devices. While we offer support, our assistance is limited to predefined steps for configuration.
– Temporary issues such as channel freezing, often caused by factors like internet fluctuations or server-side problems.
– Customer-initiated changes, such as switching servers or withdrawing subscriptions.
7. **Activation Refund**:
– If a customer is unable to set up the IPTV service on any device within one day of activation, a full refund of the subscription purchase price will be provided.
At Apollo Group TV, we prioritize customer satisfaction and aim to address concerns promptly and fairly. If you have any questions or require assistance regarding refunds, please don’t hesitate to contact our support team.
